With 18 years of financial sector experience under his belt, Abay Sime is Director of the Online Banking Department of the Bank of Abyssinia, which has over 6 million customers and 1,078 automated teller machines. The bank’s recent growth shows a doubling of its deposit base from ETB32 billion to 82 billion within the past year. The number of customers has also blossomed to its current 6 million. Yet, wide-ranging inclusion remains difficult owing to a variety of reasons, key of which is financial and digital literacy to which he recommends institutionalizing the matter in the nation’s education curriculum. EBR had an audience with Abay, who also argues that banks are competing for the same pie rather than reaching out to unbanked societies.










