Telecoms will lead the Charge, Can Banks Keep Up?
Although commercial banks in Ethiopia introduced a digital payment system some time ago, it has made considerable strides over the past few years as telecom operators with far more customer base than banks were allowed to provide the services. The expansion of the digital payment system has been challenging banks at the trial level, as it involves payment services and small credits. Commercial banks have come to a common understanding that they have already lost the retail aspect of their operations to telecoms.