Airhelp, a company known for providing legal services to airline passengers who have experienced flight cancellations, delays or overbooking, ranked airlines all over the world in terms of quality of service, on-time arrival performance and claims processing. While the highest scorer in the world was Qatar Airways, South African Airways was the leading airline in Africa. On the other hand, of the 13 lowest scoring carriers on AirHelp’s ranking, six were European, including Easy Jet, Iberia Spain and Wowair.The national flag carrier Ethiopian Airlines ranked second in Africa and 22nd amongst 72 airlines in the world with total score of 7.85 out of 10. Ethiopian scored 8.4 for on-time performance, 7.4 for quality of service, and 7.8 for claims processing. Ethiopian, which recently received its 100th aircraft, topped known carriers such as American Airlines, United Airlines, and Air France.
|5||South African Airways||8.31|
Source: Airhelp Worldwide Ranking, 2018
6th Year . June 16 – July 15 2018 . No.63