In the current dynamic business environment where technology changes quickly and customer demand escalates, staff training plays a crucial role to increase productivity, improve efficiency and meet customer expectations. This is especially true for financial institutions operating in Ethiopia under dynamic and volatile business environment. To facilitate this, the National Bank of Ethiopia (NBE) in 2016 instructed banks and other financial institutions to spend two percent of their expenses, excluding capital expenditure, on human resource development. However, financial institutions failed to live up to expectations initially. In the 2017/18 fiscal year, seven banks failed to invest two percent of their expenditure that totally amounts close to ETB40 million on staff training. Through time, financial institutions began to realize the importance of training and started to give their employees frequent trainings. However, some still have doubts on the quality and efficiency of the training. EBR’s Kiya Ali reports.